Sometimes with software updates to your phone, or updates to the Bluetooth software on the GPS, the Phone/GPS connection may need to be reset.

If you have connection troubles and need to reset the connection, perform this procedure exactly as shown:

1. Forget the GPS device in your phone’s Bluetooth or Settings menu.
2. Go to the GPS device Main Menu > Phone > Reset. Make sure it says "Success".
3. Turn the phone off and on again.
4. Turn the GPS off and on again.
5. Start the pairing process with the GPS device  Main Menu > Phone > iPhone or Android.
6. Re-pair through the app (not your phone’s Bluetooth menu).

If your devices fail to reconnect, or you still have other issues, please Submit a Request for help, and include the following information, along with all of your other symptoms:

1. If you go to your device Main Menu > Info > Firmware, what version is shown? 
2. If you go to your device Main Menu > Info > BluetoothLE, what version is shown?
3. What model phone and phone operating system version are you using?
4. What version of the Ally V2 app are you using (shown at the top of the SUPPORT section)? 

We look forward to getting you back rolling!