One of the features our GPS devices possess (with the exception of the Y9 Mini) is the ability to connect them to both iPhones and most Android phones via Bluetooth. This allows you to receive phone notifications, upload your ride to the Lezyne Root site, and change your device settings.
Occasionally, the phone and the GPS device might lose their connection. Some of those reasons include, but are not limited to...
- Bluetooth updates to the GPS device that only require you to re-pair
- Changes to you phone's operating system from the phone manufacturer
- An issue with the app that we need to address internally
- The Bluetooth stack on the phone crashing
Before contacting customer service, please try these steps:
- Un-install the app from your phone.
- Forget the GPS device in your phone’s Bluetooth menu.
- Go into the phone pairing menu on your GPS device and select “reset.”
- Turn the phone off and on again.
- Re-install the app.
- Re-pair through the app (not your phone’s Bluetooth menu).
If that still doesn't help, you can try it again, but this time restore the GPS device to factory defaults in between steps 4 and 5.
Note: Battery optimization and/or power saving features on Huawei handhelds may affect full functionality between Lezyne GPS devices and the Lezyne Ally app. If you are experiencing issues with pairing and/or other Bluetooth related features, please go into your phone's battery settings and turn off power saving or optimizing features that could interrupt the Bluetooth connection or put the Ally app to sleep.
Additionally, here's a video that goes over the pairing process.
Comments
13 comments
This works, but if I have to do it one more time I'm returning it. It shouldn't be required for it to function properly every time I use it.
It seems like there's some significant issue on Apple's side of things. Check out this article, and here's some of the relevant info in it...
"Bluetooth problems are also back in the spotlight for the first time since the infamous issues in iOS 9. The main problems are a refusal to pair with previously paired devices (notably car kits), forgetting existing pairings and an inability to hold connections.
Reports about this are coming in fast so while I’ve yet to establish if it’s a pattern with specific products or a more general connectivity problem, it would make sense for you to hold off upgrading if Bluetooth is important to you."
I see the same issue with my Y10 Super Enhanced GPS. It connects with my android phone fine, but won't upload since I've updated the app and the gps software a few days ago.
When uploading my gpx file manually to strava, it appears my file is corrupted. Lezyne, please address your software issues as it is unreliable!
Ever since the firmware update in January my Y10 Super Enhanced cannot upload files. I have done factory resets, repeated updates, uninstalled and reinstalled apps. It worked fine up to that update. I have given up on Lezyne and bought a Wahoo but this still annoys me.
David and Robert,
Which version of Android are you on? Have you tried the beta version of the app on the Google Play store? It may behave differently.
Hi Adam. Android 8.0.0; the latest firmware update and the current version of the app, 3.17 on the store.
If you scroll to the bottom of the page in the app store, you can try the beta version.
the connection is always falling between the clock and the application.
in the application says it is connected but in the clock this is the demand to connect.
the latest firmware does not work
All adults e filled and everything reset and repaired, still dropping the connection between the android phone and y10 GPS
This happens with my new and old phone, nothing has changed for them only thing to change is the lezyne firmware update. Please fix, this is unacceptable.
We just released a new app update this week that may resolve some issues. Please give that a try.
All updates installed! Not adults haha, I really should read back stuff before I post. Cheers for the update, I'll give it a go.
I have an iPhone and I can't get my Macro to see it through the App nor through the BT settings on the phone. I have done Factory resets, reboots, etc...
Hi SD,
Which iPhone do you have and which OS is on it? What Bluetooth and Firmware versions does your GPS say it has under Info in the Menu?
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