Why are you recalling the Pressure Over Drive floor pumps?
The pump’s canister can forcefully eject from the base when pressurized, posing a risk of serious injury from impact to the user or bystander. Lezyne has been notified of one (1) incident involving the Pressure Over Drive that caused serious bodily injury. Due to its the nature, Lezyne would like to inform our distributors, retailers and end-consumers as quickly as possible.
How likely is an issue with the Pressure Over Drive floor pumps?
With (1) known incident out of approximately 25,000 units produced, we are erring on the side of caution and consumer safety. If your floor pump is included, we ask you participate in the recall and safely dispose of your floor pump immediately.
How do I dispose of my recalled floor pump?
In order to submit a valid recall claim on our website, we require the following:
- Send us photos of your pump showing the pressure bleed valve at the base of the pump to confirm the model and to show that you have rendered the pump unusable by cutting or drilling a hole in the barrel. If you can’t drill the hole yourself we recommend that you take it to a local bicycle shop to assist you. All charges will be paid by Lezyne.
- Please dispose of the floor pump in accordance with your local regulations for metal products.
- NOTE – digital versions contain a coin cell battery that will need to be removed and disposed of separately as hazardous waste. Improper disposal can lead to environmental hazards or safety risks.
I have a newer model Pressure Over Drive that is not being recalled, is it safe?
Yes. After extensive in-house testing, newer models do not contain the same characteristics and can be identified by NOT having a bleed port on the front side of the pump base.
How long until I get my replacement?
It could take up to 1 - 3 months for a replacement to be received after reserve stock is depleted.
I sold or gave mine away. Should I tell them?
Yes, if you can, please inform secondhand owners. Send them the link to ride.lezyne.com/recall so they can participate in the recall.
How do I return my recalled product?
You cannot return your Pressure Over Drive floor pump. Please follow the destruction and disposal instructions on our website.
I have one of the Pressure Over Drive floor pumps listed in the recall but it's been working fine. Should I still get a replacement?
Yes, even if your Pressure Over Drive floor pump has been working well, please complete the recall process at ride.lezyne.com/recall.
I got mine as a gift. Can I still get a replacement?
Yes, if you are the owner of the Pressure Over Drive floor pump, go to ride.lezyne.com/recall and follow the steps.
What if I bought it second hand or don't have a receipt?
We’ll still arrange a replacement if your Pressure Over Drive floor pump is included in the recall. You don’t need proof of purchase, only ownership by providing a photo of your Pressure Over Drive floor pump with a hole drilled or sawed into the Barrel of the pump to render it unusable.
Will I be charged anything for the replacement?
No. Impacted Pressure Over Drive floor pumps will be shipped to you at no cost.
Does this change my warranty?
Your replacement Pressure Over Drive floor pump, like every Lezyne product, is backed by a 2-year limited warranty.
I'm a retailer. How do I arrange replacement stock?
Pressure Over Drive floor pumps shipped by Lezyne since 2022 have been a newer version that is not being recalled, but if your stock includes any recalled pumps, please complete the form at ride.lezyne.com/recall and we'll get your details and arrange your replacement stock.
Can I repair the product myself?
No. We urge you not to attempt to repair the product yourself.
Are all countries covered by this recall?
Yes, all countries are covered and supported by this recall.
Why are we being asked to destroy the pump by drilling/sawing a hole into the barrel?
We are asking customers to destroy their affected Pressure Over Drive floor pump by drilling/sawing a hole into the barrel. This will prevent affected products from being used and/or sold after submitting a valid recall claim.
Will I be able to pump my wheels after drilling a hole?
No, we ask customers to immediately stop using affected Pressure Over Drive floor pumps and take necessary steps to submit a valid recall claim.
I need my Pressure Over Drive for an upcoming trip/event, am I able to destroy at a later date?
No, we ask customers to immediately stop using affected Pressure Over Drive floor pumps and take necessary steps to submit a valid recall claim.
I do not use my Pressure Over Drive floor pump anymore, am I able to receive a gift card or refund?
No, in response to this voluntary recall, we are offering free replacement Pressure Over Drive floor pumps to customers who submit a valid recall claim. We will not issue gift cards and/or refunds.